Frequently Asked Questions

SUPPLYING ARTWORK

How to supply images, text and complete designs.

Q: How do I supply my own artwork?

A: Please supply artwork on a CD, floppy disk or memory stick, or alternatively via e-mail to design@counterprint.freeserve.co.uk. If you would like us to set up the artwork or create a design for you please ensure that you provide us with the text you would like included and all images to be used.

Don’t worry if you’re not great with computers – we are happy to set the text if you write down what you would like, and we can scan any images you require if you cannot supply them digitally.

If your business has corporate colours, please supply us with the Pantone reference if possible, so that we can ensure an accurate colour match.

Q: What kind of files should I use?

A: If possible, please supply all artwork in PDF format. If we are doing your artwork, please supply any text as a Word or PDF file, and images as JPEGs or TIF files. Please ensure that your file sizes do not exceed…

Q: What resolution should my files be?

A: In order to ensure a high quality print and crisp, sharp images, the files you provide need to be 300dpi.

Q: How long can I expect my job to take?

A: If you are supplying your own artwork, you can expect your job to take…

If we are designing or setting up your artwork the process will take slightly longer as we will need you to approve the work that we have done before it goes to print, just to make sure we haven’t made any mistakes! You can expect to wait…

Orders required by the next working day, or before the normal lead time will be subject to an additional charge.